This dispute involves TNG's position that they are now using this "5.2 Fixed Rate Agreements" document to change the original agreement of 12 months by using 12 billing cycles rather than 12 months to justify the overcharge of $119.00. I mailed a check to True Natural Gas in the amount of $44.77 on for 103 therms used at the agreed upon rate of $0.41 for the period. At the end of 11 months and 6 days on, however, TNG raised my price to $1.50 per therm effective - based on the attached "Section 5.2 Fixed Rate Agreements," a copy of which I never received. TNG's "5.2 Fixed Rate Agreements." To capsulize, TNG quoted 12 months of service at the fixed rate of $0.41 per therm in the attached copy of its letter dated beginning on and ending on. Letter from True Natural Gas (TNG) stating my 12-month fixed rate of $0.41 per therm 2. I have attached the following 3 documents for your review. On every delinquency, we inform our customers that the current notice does not cancel, any previous delinquency notice that *** have been received, and failure to pay or make arrangements on the previous notice could cause you to lose service prior to the date listed in the current notice. We make every attempt to ensure that our customers are aware of all potential disconnects. Additionally, please review the second attached file (****** Delinquent) which is the original file that **************** submitted that is for the following month. Please see the attached file (****** Delinquent) that shows the May 16th delinquency with a disconnect date of June 7th. Once we issue the disconnect it takes AGL a few days to disconnect, which is why he was disconnected on June 22nd. The delinquency was then sent on May 16th with a disconnect date of June 7th.We contacted **************** on June 2nd to notify him of the delinquency and waited a few extra days to issue the disconnect on June 20th, in hopes that payment would be made to help avoid being disconnected. **************** was disconnected for the April 23 bill that was due May 13. There was absolutely no effort to keep me as a customer or to resolve this in an amicable manner. The most updated disconnect date that I recieved FROM THEM was either incorrect, an intentional fabrication, or at the very least totally disregarded.3. there was no good faith effort to contact me within the week prior to disconnection.2. When I asked if i could have it turned back on now that it's paid, she informed me that they would not do it without me there which presents an issue as I am across the country right now.In conclusion: 1. Had a good faith effort been made to contact me the week of disconnect I could have paid and avoided all of this.Furthermore, upon calling and paying in full everything that I owed, the representative confirmed that there were in fact 2 notices delivered with 2 different disconnect dates as if that is totally normal and no harm done. Rule 515-3-2-.02 Limitations on Disconnection states "Such notice shall include:1.the earliest date for the proposed disconnection "This was unlawful and ethically wrong considering had not recieved a phone call or email at all for over a month prior to them disconnecting. Call us today to make a payment arrangement that works for you.Date of disconnect on most updated notice, 07/08/22. This level amount helps with budgeting and keeps monthly expenses in check, so customers are prepared for upswings during months of heavier usage.Īs always, customers may contact our customer service center to make payment arrangements for past due bills. With levelized billing, customers can pay the same amount each month, based on an average calculated using the bills issued 13 months prior to the request date. Discounts only apply to the senior’s principal place of residence. The meter must be in the name of the senior citizen requesting the discount. To qualify, the individual must be 65 years or older and have a total household income of $15,000 or less per year. Senior citizens who are living below the poverty level may be eligible for a $6.50 waiver off the bill’s monthly service charge. Senior billing cycles: Senior citizens may apply to extend their payment cycles to the first of the month to accommodate for the arrival of their Social Security checks.Some of our programs are geared toward special sectors of the population, such as senior citizens, while others can be used by anyone. What are my options?Īt Coweta-Fayette EMC, we are here to help if members are struggling to keep up with their bills.
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